Frequently Asked Questions

When you purchase an SSL certificate, an approval process needs to be undertaken to verify that the SSL certificate request is coming from, or is on behalf of the legitimate owner of the website.

The exact method of approval differs between SSL providers, however most commonly is the email approval. This means that a pre-defined list of email addresses (postmaster@, hostmaster@, etc) for the domain is provided and one must be selected. An email is sent to that address and a link inside the email must be clicked to approve the order.

As a result, it's important that you have control over the mail for your domain (or know the person who does) so that a mailbox or forwarder can be set up for the approval address.

If you're ordering an SSL certificate via Link Digital then setting up a forwarder for postmaster@your-ssl-domain.com to forward to support@linkdigital.com.au would be ideal.