Frequently Asked Questions
How should I submit a support request?
If you require assistance from Link Digital or simply have a question, the information below will explain the best process to contact us and what information you should include with your request.
Submitting a support requestA support ticket can be submitted in two ways. The first and simplest is to send an email to firstname.lastname@example.org which will create a ticket within our help desk system.
The other method you can use is to register for an account at https://helpdesk.links.com.au and submit your request via the web interface. The advantage of this method is that you can monitor your open tickets via the interface.
Don't worry if you've submitted a request via email but want to view it within the web interface later. You're free to create an account on the help desk at any time and this will link any pre-existing tickets you've submitted from your email address to the new account you set up.
Important information to include in your requestWhen you submit your request, it's important to include information which will allow our support agents to quickly identify you and your account, and to understand the specific problem you're facing.
Always try to include the following information with your request:
- Your full name and contact details (i.e. reply email and phone number)
- A clear explanation of the problem you're facing, including the exact error message itself (where applicable).
- Steps we can take to replicate and see the problem ourselves.
- Include any URLs exhibiting the problem.
- Login credentials if needed to see the error.
With all of this information included, we will be able to respond and provide assistance quicker than if we had to reply to you asking for more information first.
Last Updated 5 years ago
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